What is welcome
- Asking for a hand, and lending one: a ladder, two arms for a sofa, an eye on a flat while someone is away.
- Giving things away for free, one thing or many.
- Looking for a lost pet, and telling its owner where you saw it.
- Practical news for the street: the water is off on Tuesday, the lift works again.
- Plain words, a nickname and a generated face. Nobody ever has to show other neighbors a real name, a phone number or an address.
What is not welcome
- Selling, or a price on anything. Everything on Kylala is free. No price, no “make an offer”, no deposit, no swap asked in return, no payment for a hand. A neighbor who wants to thank you says so.
- Bids, and places in a queue for money. There are no auctions here: whoever gives picks who takes, and nobody pays, or is asked to pay, for a better place.
- Commercial clear-outs. Kylala is for what leaves a home. A shop’s stock, a trader’s or a reseller’s lots, a business emptying its premises or a move-out run as a business are taken down.
- Anything illegal where you are, or dangerous to hand over: weapons, drugs, prescription medicines, stolen or counterfeit goods, recalled products, and anything the law of your country forbids to give.
- Animals as things. An animal is never given away, swapped or reserved like an object here. A lost or found pet has its own search, and that search is there to bring it home.
- Someone else’s personal data. No one else’s address, phone number, email, number plate or photo without their agreement, and no person named or described in a heads-up: a heads-up is about a thing or a place, never about people.
- Disrespect. No insults, harassment, threats or pressure, in an ask, a message or a room. A no, or a silence, is an answer. If you said you would come and cannot, say so.
- Hate. Nothing that demeans or shuts out people for their origin, skin color, religion, gender, sexual orientation, disability, age, or any part of who they are.
- Advertising and spam. No promotion of a business, of a service you charge for, or of a cause that asks for money. The offers on your card are hands you lend for free.
Meeting up
Arrange a pick-up or a hand in the conversation, where your words stay between the two of you. Your address goes there only when you choose to give it, never on a public page. Meet at the door or in a shared space, and trust your instinct: you can always say no, take your hand back, or block.
Reports and moderation
Every ask and every neighbor (from their card or from a conversation) can be reported. Say what happened in your own words. A person at Kylala reads every report, and the neighbor you reported never learns who it was.
What can follow, depending on what happened: nothing, when the rules were kept; words trimmed or an ask taken down; a message from Kylala in your Messages; an account closed for good when the rules were broken seriously, or again. You hear that your report was looked at, never what was decided about someone else.
Blocking works at once and in silence: the two of you stop seeing each other’s asks and words, and the other is never told. You do not need to report someone to block them.
Appeals
A closed account opens on a single screen that says so, with a way to appeal. A person reads every appeal and decides, and the answer arrives in the app. If the account no longer opens at all, write to [email protected] from any address.
When Kylala writes to you
Kylala speaks as one organization. When we write to you, the message waits in your Messages, in a line signed Kylala, never with a person’s name, and you can answer there: only we read it. A welcome opens that line when you join. We never ask for your recovery key, a password or a payment: a message that does is not from us, and Report is the place for it.
About these rules
These are community rules: what the people looking after Kylala apply when they moderate, written down so that everyone knows them in advance. They are not the terms of a contract, and they do not replace the law where you live, which applies to everything posted here. What we store and why is in the privacy policy. When these rules change, the date at the top of this page changes with them.